Frequently Asked Questions

Everything you need to know about your SJCAM shopping experience.

Are all products on sjcamstores authentic?

Yes, we only sell 100% genuine SJCAM products. Each camera comes with a unique security code on the packaging that can be verified on the official website.

How long does international shipping take?

Standard international shipping typically takes 7-15 business days depending on your location. Expedited shipping options are available at checkout for faster delivery.

Do SJCAM cameras come with a warranty?

All SJCAM cameras purchased through our store include a 12-month limited manufacturer warranty covering hardware defects and technical issues.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.

Can I update the firmware on my camera?

Yes, we recommend keeping your device updated. You can download the latest firmware versions directly from our support section or via the SJCAM Zone mobile app.